Terms and Conditions

Thank you so much for choosing Serendip! Please take a moment to review our policies before placing an order.

These policies help ensure a smooth and enjoyable experience for everyone!

Ordering Policy

◦ All orders must be placed at least 2 weeks in advance.

◦ Orders are confirmed only after the deposit is received.

◦ There is a minimum order of one dozen (12) treats per item (example: 12 Oreos, 12 pretzels, etc.).

◦ Availability is limited and dates are secured on a first-come, first-served basis.

Payment Policy

◦ A 50% non-refundable deposit is required to secure your order and event date.

◦ The remaining balance is due 2 days prior to pickup or delivery.

◦ Orders not paid in full by the due date may be cancelled and the deposit forfeited.

Cancellation & Refund Policy

◦ All deposits are non-refundable.

◦ Cancellations made within 7 days of the scheduled event date will require full payment.

◦ Once production has begun, no refunds or credits will be issued.

Changes to Orders

◦ Any changes to your order (quantity, colors, or design details) must be requested at least 7 days

before the event date.

◦ Changes are subject to availability and are not guaranteed.

◦ Requests made after this timeframe may result in additional fees or may be declined.

Custom Design Policy

◦ Custom orders are always welcome at Serendip!

◦ Inspiration photos may be provided and are used as a reference only. Exact replicas are not guaranteed.

◦ Due to the handmade nature of our treats, slight variations in color, design, or placement may occur. Minor imperfections are normal and do not qualify for refunds.

Pickup & Delivery/No Show Policy

◦ Serendip offers both pickup and delivery options.

◦ Pickup times will be scheduled when order is placed.

◦ Late pickups may result in forfeiture of the order without refund.

◦ Failure to pick up an order at the scheduled time without communication may result in order cancellation with no refund.

◦ Delivery fees vary by location and are non-refundable once delivery is scheduled.

◦ Once an order leaves our possession, Serendip is not responsible for damage.

Delivery Fee Policy

◦ Local Deliveries fees are as follows:

◦ 0-5 miles: $10

◦ 6-10 miles: $15

◦ 11-15 miles: $25

◦ 16-20 miles: $35

◦ Serendip does not deliver outside of the state of New Jersey.

Weather & Chocolate Disclaimer

◦ Chocolate is sensitive to heat and weather conditions.

◦ Serendip is not responsible for melting, sweating, or damage caused by heat or improper storage.

◦ Proper handling and storage after pickup or delivery are the customer's responsibility.

Allergy & Food Safety Disclaimer

◦ Serendip is a home-based business.

◦ All treats are prepared in a kitchen that may handle nuts, dairy, gluten, and other allergens.

◦ We cannot guarantee allergen-free products.

◦ By placing an order, you acknowledge and accept this risk.

Shelf Life & Storage

◦ Chocolate covered treats are best enjoyed within 24-48 hours.

◦ Chocolate covered strawberries should be consumed the same day or the following day.

◦ Treats should be stored in a cool, dry place.

◦ Refrigeration is not recommended unless specified.

Acceptance of Policies

By placing an order with Serendip, you confirm that you have read, understood, and agreed to all policies listed above.